Legal

Refund & Cancellation Policy

Effective date: 15 October 2026 Equanimity Algo AI Technologies · UDYAM-RJ-07-0151237

This policy explains how subscriptions, cancellations and refunds work for services provided by Equanimity Algo AI Technologies. It forms part of our Terms of Use.

1. Plans and billing

  • Equanimity Algo AI offers a free plan with limited features and paid subscription plans. The features of each plan are shown in the application before you pay.
  • Fees are charged in Indian Rupees and are subject to GST at the applicable rate (currently 18%). A GST tax invoice is issued for every payment.
  • The price shown at checkout applies to that payment. Any change in price applies only from a later billing period, after prior notice.

2. Free plan and trials

No payment is taken for the free plan. Where a free trial of a paid plan is offered, no charge is made during the trial. When the trial ends, paid features stop unless you choose to subscribe.

3. Cancellation

  • You may cancel at any time before your next billing period begins. After cancellation you keep access to paid features until the end of the period you have already paid for, and you will not be charged again.
  • Subscriptions bought through the Apple App Store or Google Play are managed by those stores; cancel them from your store account's subscription settings.
  • Deleting your Equanimity account does not by itself cancel a subscription managed by an app store.

4. Refunds

Paid features, including live market connectivity and execution infrastructure, are made available immediately on payment. For this reason, payments for a billing period that has already started are not refundable, in full or in part.

We will refund the amount in full, after verification, in the following cases:

  • you were charged more than once for the same subscription period;
  • your payment was debited but the subscription was not activated and we are unable to activate it; or
  • you were charged after a cancellation that we had confirmed, due to an error on our side.

5. How to request a refund

  • Write to support@equanimityalgoai.in or use the contact form (topic: Billing and subscription) within 30 days of the payment, from your registered email address.
  • Include the payment date, amount and the transaction or order ID shown on your receipt or invoice.
  • Approved refunds are initiated within 7 working days of approval to the original payment method. The time taken to credit your account depends on your bank or payment provider.
  • Refunds for purchases made through the Apple App Store or Google Play are decided and processed by those stores under their own policies.

6. Trading costs and losses

Brokerage, exchange charges, statutory levies and taxes on your trades are charged by your broker and are not collected by Equanimity, so we cannot refund them. Trading losses are not refundable under any circumstances.

7. Contact

For any billing question, write to support@equanimityalgoai.in. If you are not satisfied with our response, you may raise a grievance as described in our Terms of Use.